To strengthen our customer service department, we are looking for a Technical Customer Service Representative to support our after-sales team at our site in Verrebroek, Beveren.
As a Technical Customer Service Representative at TG-Packaging, you will:
Be the first point of contact for customers by phone regarding questions, complaints and service interventions. You will assess and filter requests using a decision tree, ask the right questions to gather all necessary information and refer customers to the appropriate technical specialist within TG-Group. Where necessary, you will also forward requests to our sister companies.
Analyse parts manuals, electrical schematics and pneumatic diagrams to provide customers with appropriate technical solutions.
Schedule service technicians using our digital planning tool and arrange hotel accommodation when required.
Prepare service reports following interventions and site visits.
Request quotations from suppliers and convert them into our corporate layout before presenting them to customers.
Help monitor the service planning and ensure the operational continuity of our customers' machines.
Work together with the warehouse operator to prepare customer and technician orders, mainly consisting of spare parts shipments.
Advise customers on tooling, spare parts and other essential components to help prevent machine downtime and improve operational performance. In doing so, you contribute to the continued professionalisation of our global after-sales service.
Your Profile
You have a commercial mindset and are a true ambassador for the company. You are customer-focused and committed to delivering outstanding service down to the smallest detail.
You are proficient with computers, particularly Microsoft Excel, and have a strong technical background in Electromechanics, Electrical Engineering or a related discipline.
You work accurately and pay close attention to detail.
You are comfortable working with numbers.
You enjoy taking responsibility and are driven by achieving results.
You are fluent in Dutch and English; knowledge of French and/or German is an advantage.
You have a structured and organised way of working.
Experience with the implementation or use of the Odoo ERP system is a plus.
You remain calm and perform well under pressure.
What We Offer
A full-time position (40 hours/week) with daytime working hours (08:00–16:30) within a growing and dynamic company.
A permanent contract from the start of your employment.
Comprehensive internal training to become fully familiar with our machines and procedures.
The opportunity to work independently and contribute to building strategic brands within a specialised niche market.
An attractive salary package in line with your experience and expertise, including additional benefits such as an expense allowance, meal vouchers and the possibility of a company car with fuel card.
A motivated team in an informal working environment with a family-oriented culture.
TG-Group is committed to equal opportunities. We select candidates based on talent and competencies, regardless of gender, background, age, sexual orientation or disability.
