From simple repairs to complex upgrades, we do everything to minimize your production downtime. With our 24/7 service, we’re ready around the clock to provide fast interventions, expert guidance and tailored solutions.
Downtime costs money. With our 24/7 Service, you get direct access to experts and fast interventions that protect your productivity and minimize risks.
At TG-Group, we make sure problems are resolved quickly and efficiently so your production keeps running. Our approach consists of multiple levels:
Through a secure remote connection, our experts gain access to your machine’s control panel, allowing them to analyze and resolve issues immediately.
When activated by the customer, our service technicians can follow the issue live and guide you step by step toward an initial solution.
If a problem cannot be resolved remotely, our service technician will come directly to your location to fix it on-site.
Have a question about our machines or services?
Feel free to contact us, we’re happy to help.
